Privacy Policy

Information We Collect

When you request our services, we collect information needed to help you. This includes:

• Your name and contact information (phone number, email address)
• Your vehicle information (make, model, color, license plate)
• Your location and destination for towing
• Payment information when you pay for services
• Details about your service request and any special needs

We may also collect information through our website, such as your IP address and browsing behavior, to improve our online experience.

How We Use Your Information

We use the information we collect to provide and improve our services. Here is how we use your information:

• To dispatch a tow truck to your location and complete your service request
• To contact you about your service, including arrival time updates
• To process your payment for services rendered
• To maintain records of services provided
• To respond to your questions and provide customer support
• To send you important updates about our services (you can opt out anytime)
• To improve our services and train our staff
• To comply with legal requirements and protect our rights

How We Share Your Information

We do not sell your personal information to third parties. We may share your information only in these situations:

• With service providers who help us operate our business (payment processors, insurance companies)
• When required by law or to respond to legal processes
• To protect our rights, property, or safety, or that of our customers or others
• With your insurance company if you request us to coordinate with them
• With your consent for any other purpose

How We Protect Your Information

We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. We use secure systems to store your data and train our employees on privacy practices. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We keep your personal information for as long as needed to provide our services and comply with legal obligations. Service records are typically retained for several years for business and legal purposes. After that time, we securely delete or anonymize your information.

Your Rights and Choices

You have certain rights regarding your personal information:

• You can request to see what personal information we have about you
• You can ask us to correct inaccurate information
• You can request deletion of your information (subject to legal requirements)
• You can opt out of marketing communications at any time

To exercise these rights, please contact us using the information below.

Cookies and Tracking

Our website may use cookies and similar technologies to improve your browsing experience. Cookies are small files stored on your device that help us remember your preferences. You can set your browser to refuse cookies, but this may affect how our website works for you.

Children's Privacy

Our services are not intended for children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us so we can delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our website with a new "Last Updated" date. We encourage you to review this policy periodically.

Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your information, please contact us:

VertexHaul Collierville Towing

485 E South St ste 108, Collierville, TN 38017

Phone: (901) 625-0912

Email: contact@colliervilletow.com